Unfortunately, there may be some issues with vehicles of which we are not aware. We are always transparent with all of the vehicles we sell providing free vehicle history reports on the vehicles from third-parties, a 5 Day / 500 Mile Hassle Free Exchange Policy and we encourage all of our customers to have each vehicle fully inspected by their mechanics prior to purchase for peace of mind. As you know all of the vehicles we sell are pre-owned and sold AS IS which is reflected in our low prices. We take concerns such as yours very seriously. We appreciate you reaching out regarding the repair issues on your October 2022 vehicle purchase. As of today, I havent received a call back from Off Lease and at this point I would like assistance with either repairing the car or trading it in for a usable car. Currently, I have a smoking car with 39k miles on it that is in need of a new engine. ****** submitted the claim to the warranty company, and it was denied due to being a pre-existing condition. Upon ******s inspection of the car, it was revealed that my 2019 ****** needed a NEW ENGINE. Due to their lack of customer service and my need to have a functioning car, I took the car to ****** in hopes that my extended warranty would cover any repair costs. I even tried to schedule a face-to-face appointment and was told that I couldnt do so. Every time I called, I was told that an email would be sent to **** and the General Manager and to expect a call back. I never heard back from **** and contacted Off Lease for nearly a week in attempts to reach someone who could help me. **** explained to me that he would speak to his manager about my options and would get back to me within a few days. At that time I contacted Off Lease to report the issues and was told by a Sales Representative, ****, that he would speak to the head of the ****************** and provide me with a copy of the maintenance report that was completed prior to selling the car. Unfortunately, within the next month smoke started coming out of the exhaust system. My mechanic hoped that by flushing the system (two times) that he could resolve the issue. I then took it to my mechanic who informed me that the oil was complete sludge and that it looked like it had never been changed. I immediately checked the engine and noticed that there wasnt any oil in the system. Within a month of having the car it started making a weird noise. I have even had some customers call me from KS.In October 2022 I purchased a 2019 ****** Murano with ****** miles on it from Off Lease Only- *******. If you search "Locksmith Matthews, NC" I am nowhere to be found. You can search "locksmith Independence, KS" and I am now on second page (Was first) This is for my own business and I am literally OUT of business with this. If you have any suggestions or someone you could ask to help I would appreciate it very much. I do not understand if everything is correct in my city/area how I show up in Independence KS and nowhere in "Matthews, NC" They are saying to post pics and posts to help me rank in my city. I did notice before I contacted Google it had " Independence, KS" next to my listing.Īfter my emails/calls it says "Independence, NC" To add a screenshot with your feedback, follow the instructions.Open Google Maps and make sure you’re signed in.Everything is correct in their system and they suggested this. I have had numerous emails with Google along with a phone call. Ĭlick to expand.Ben could you help me out. Now all of a sudden it Only shows up in a totally different state and with exact name search. Is there something I could do to send signals to Google to show that I am in Matthews, NC?Ģ months ago my listing quit showing up at all unless you typed exact business name What could possibly cause my listing or Google to do this? I have been without my listing for a few months now and have NO calls coming in from it. ![]() ![]() If you search Locksmith Independence, KS it shows up on the maps. If you search Locksmith Matthews, NC my listing does not show up at all. Keep in mind the GMB is in Matthews, NC All my service areas and the actual map show the correct areas. Now if I search my business name under the auto populate I see it with Independence, KS on the listing. I pretty much do not have any traffic, views or calls now. Posted about my SAB listing a few weeks ago about not showing up in search only when you entered the exact name.
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